Frequently Asked Questions
Everything you need to know about our Haute Parfumerie services.
Are your fragrances authentic?
Yes, all products purchased directly from our official website are 100% authentic Parfums de Marly creations, bottled in France and shipped in our signature luxury packaging.
Do you offer international shipping?
We currently offer complimentary standard shipping to a wide range of international destinations. Delivery times vary by region, typically ranging from 3 to 7 business days.
Can I return a fragrance if I have opened it?
To ensure the highest quality standards, we only accept returns on unopened and sealed products within 30 days of purchase. We recommend using the complimentary sample included with your order to test the scent before opening the full-size bottle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are Parfums de Marly products cruelty-free?
Yes, we are committed to ethical beauty standards. Parfums de Marly does not conduct animal testing on any of our finished products or ingredients.